Refund policy

Cancellation, Return, Exchange, and Refund Policy

Products sold on the pawfolic Platform

Return Policy for the Products

While most of the products available on the website (“Platform”) can be returned, subject to the terms of this cancellation, return, exchange, and refund policy (“Policy”), please check the details of the product, before placing an order, to check if the product is eligible for a return or not.  We do not accept return on sale items.

You have 7(seven) days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return request, you can contact us at or at +918587992200.       

You may cancel any order  before the dispatch of the item has taken place. Or else you may call us at +918587992200 or email us at to initiate cancellation.    

The Platform retains the right to cancel any order placed by you, at its sole discretion and shall  intimate you of the same by way of an email/call. Further, the Platform may cancel an order wherein the quantities exceed the standard for individual consumption or the Platform has reason to believe or suspect that such an order is not placed by a consumer for personal use.

For any question relating to return or cancellation of any products, you can always contact us at

Damages and issues

Please inspect your order upon receipt. Contact us immediately but no later than 7 (seven) days if the item is defective, damaged or if you receive the wrong item, or if your item is lost in transit, so that we can evaluate the issue and make it right.


In the event you place a return request for any product purchased by you, we will notify you once we’ve received and inspected the product returned by you, and let you know if the refund has been approved or not. If approved, you will automatically be refunded the relevant amount to your original payment method.

In the event of cancellation of an order, any amount paid by you with respect to such transaction shall be refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund.